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Ground Support Services | |
 | | Once your new equipment is installed, many support questions may remain: |  | | This equipment has the latest technology, high accuracy instrumentation, how are we going to calibrate it? | | | We have high turnover in maintenance personnel - how do we keep them proficient? | | | How do we keep this new equipment running efficiently? | | | When we have problems, how do we get spare parts and technical support? |
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The development and delivery of support equipment is backed with total service packages that are tailored to meet your specific needs. Whether you need a "jump start" with one year of on-site support or a continuous presence of technical support, we can provide a service agreement tailored to your business. Contact us and we will customize a service package based on your current needs. Manage your support equipment services with your end item services. Honeywell GSS provides complete integration with Honeywell's OEM Training, Spare Parts and Worldwide support network.
As an example, the following specific topics are usually included in a comprehensive support plan: |
| | Maintenance: On-site support, service call support (scheduled intervals for preventative maintenance and/or on-site visits for unscheduled failures/problems) | | | Training: With the equipment, scheduled refreshers, additional courses | | | Upgrades: Hardware changes due to change in test requirements, hardware changes due to obsolescence, software changes due to change in test requirements | | | Equipment Moves: Planning, facility preparation, actual move, installation/connection, performance testing | | | Technical Data: Technical manuals developed with equipment, updates / service bulletins | | | Spare Parts: Original lay-in, analysis of need and stocking requirements, on-the-shelf support programs (at the customer, at a distribution point) | | | Correlation: Initial comparison, re-correlation at scheduled intervals, special event (move, change, upgrade) | | | Calibration: Initial calibration, on-site support (on-going), service calls (scheduled intervals), calibration item management and record keeping, consultation, calibration services at a Honeywell site (send the item) |
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