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Frequently Asked Questions |
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Where do I send my part in for repair?
Visit the Repair & Overhaul Capabilities (ROCAPS) website to determine
the appropriate repair location for your part.
Or, to send your part to Honeywell Phoenix Repair & Overhaul, ship to:
Honeywell Aerospace Repair Operations
1944 E. Sky Harbor Circle
Phoenix,AZ 85034
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Whom do I contact for technical assistance for this product line?
Call our Customer Operations Group at 800-601-3099, 602-365-3099.
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Whom do I contact to purchase aftermarket hardware for my product?
Call our Customer Operations Group at 800-601-3099, 602-365-3099. or contact your Administrator at Honeywell.
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Whom do I contact to purchase a new APU?
Contact your account administrator for the purchase of new APU's. If you do not know who your administrator is, please contact the Customer Operations Group at 800-601-3099, 602-365-3099.
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Where can I find repair parts pricing information?
Through our Repair Catalog or contact your Customer Service representative.
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Is my part rotable?
In most cases yes. See our catalog or contact your customer service representative.
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Whom do I contact after hours?
Honeywell Customer Support Center 800-601-3099, 602-365-3099 - 24 hours a day.
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Who is my Quality Contact for repair docs?
Contact the Honeywell Customer Support Center 800-601-3099, 602-365-3099 and ask for the Chief Inspector of Aftermarket Phoenix Repair & Overhaul.
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Where can I find status on my repair order?
Please visit our eSource website for Repair Order Status
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What is my Warranty Period?
6 months after first use or 12 months after delivery.
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Whom do I contact for Rental engines?
Contact the Honeywell Customer Support Center 800-601-3099, 602-365-3099.
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I have tried to get into the Repair Capabilities, Repair Order Status, or eSource sites, but I do not have a password. What do I do?
You will need to register with eSource before you can access those pages. After 90 days, the system will prompt you to change your password, which you can change at any time from the Login page.
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I have a password for eSource, but I still cannot get into some of the pages. What do I do?
You will need to submit a separate request for each eSource application. Once you have established your initial account you may apply for other secure eSource applications using your established account. From the eSource home page click on the desired application (Sales Order Status, E-Catalog, etc.) then enter your login ID and password. You will be notified by email when your request is approved.
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I cannot remember my eSource password. What do I do?
If you forget your password, you can use the Feedback feature on the eSource home page to request a reset.
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