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SURVEY: 97% of UAE Passengers See Technology as the Answer to Stress-Free Travel

Honeywell recently conducted a survey in the United Arab Emirates revealing air travel passengers rely on new airport and in-flight technologies for a smarter, stress-free travel experience.

The survey highlights the importance of technology in making air travel easier for passengers at every stage of flight, right from check-in to baggage claim. With passenger numbers in the Middle East region expected to rise threefold by 2020 according to the International Air Transport Association, the survey reveals ways in which the latest airport and aircraft innovations are being used by passengers to beat congestion, minimize stress, save time and stay connected. Honeywell's survey finds that while there is a consensus among UAE passengers (94%) that airports and airlines have taken the right steps to improve punctuality and minimize delays over the past 10 years, many feel there is still more to be done. Looking ahead, nearly half of travelers (47%) believe improving the speed and efficiency of flights should be the industry's top investment priority.


“Efficiencies inside the terminal and on board the aircraft are crucial to passengers' perception of air travel in the UAE,” said Norm Gilsdorf, President of Middle East, Russia and Central Asia, Honeywell. “With more people traveling through the region every year, this survey shows airports and airlines can increase customer satisfaction even further by investing in technology to minimize disruptions and stress, and create a smarter travel experience for passengers.”

Additional survey findings include:

  • Smooth Flying Through Check-In &endash; 97% agreed that e-boarding passes, e-tickets and luggage tracking, like Honeywell's radio frequency identification baggage tag printers and other scanning solutions, reduce stress levels
  • Technology Takes Off &endash; 75% said they would substitute at least one in-flight extra such as pre-bookable seats or free in-flight meals for fast, reliable and free Wi-Fi on board. Thanks to an agreement between Honeywell and Inmarsat, passengers will soon be able to browse on their smartphones, tablet devices and laptops when in the air over both land and sea, at the same speed and quality as they would expect at home.
  • Approaching Final Destination &endash; 23% say they would not consider traveling with the same airline again after experiencing delays.
Chris Martin
Europe, Middle East & Africa
+44 779 400 7289  - Mobile