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Honeywell Vector Occupant App - Virgin Money


Virgin Money UK, a bank offering a range of products, mortgages, savings and credits cards to its 3 million customers in the UK, delivers value to customers, shareholders and colleagues with the Honeywell Occupant App’s access control and comfort feedback capabilities by improving user experiences.

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Honeywell is inventing technologies that address some of the world’s toughest challenges in energy efficiency, clean energy generation, safety and security, globalization and customer productivity. With approximately 132,000 employees worldwide, including more than 22,000 engineers and scientists, we have an unrelenting focus on performance, quality, delivery, value and technology in everything we make and do.

Brian Shepherdson – Technical Manager, Virgin Money


“Virgin Money is a UK Bank offering a range of products which include savings, credit cards, through our customers in UK. The company was formed as Virgin Money in 1995, the Virgin Money brand was introduced in 2000. Since then our key philosophies EBO everybody’s better off. So that means we’re working with the value of our customers, our shareholders, and of course our colleagues providing their amount of great work and experience.


We have chill out zones, games, so there’s a really keen working environment in this office. Early this year in 2016 we had a conversation with Hon about how we could the efficiency of our offices, how we could improve the experience for the people in the building, we talked about the app as a very early technology, what that gives them is a range of functions, security access, gives them a degree of control over their working environment.”


Phil Milburn, Facilities Systems and Technology Analyst, Virgin Money:

“The app is really easy to use, it’s easy to on-board people into the app, it’s really simple to install, really intuitive to use, it’s everything you’d expect from an app, just works and things are very clear. The most valuable benefit for us is people controlling their own comfort levels, they can tell s they’re comfortable in their environment, it’s very simple, it gives us very accurate information about where they’re based and their exact location in the office. “


Brian Shepherdson – Technical Manager, Virgin Money

“So the main driver for us was to be an early adopter of the new technology, to use something which is completely different, that is shifting away from the traditional model where people just call a helpdesk to report and assume somebody responds to it. We are looking at the app as our tool to be really more proactive about improving the customer experience and the colleague experience in the workplace here.”

Paul Mason – Europe Connected Services Leader, Honeywell Building Solutions:

“Our Honeywell Building Solutions have introduced more apps to help customers connect with their facilities and their building technology, no matter where they are in the world. It can help an organization like Virgin in many different ways. If you take our app, its frictionless access control very similar to plane boarding and aircraft. Once in the building, they can adjust the comfort control, comfort conditions.


Virgin have been very innovative around that, thus with our own thinking they’re also thinking about all the areas that they can impact their building user. When you put all of that together, if we can generate maybe 50 minutes of extra productive time for the employee, and you extrapolate that to a building to thousands of employees, it’s a lot more productive time."


We are building a world that’s safer and more secure, more comfortable and energy efficient, more innovative and productive. We are Honeywell.

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Jessie Timmerman
Building Technologies
+1 (763) 257-4245  - Mobile