Be Our (Hotel) Guest!
May 22, 2017
At most hotels, air conditioning and heating are the number one reason guests call the front desk. But not at the Grand Hyatt Atlanta in Buckhead. The hotel has virtually eliminated all temperature-related guest complaints since installing Honeywell's INNCOM guest room automation and energy management system, which gives guests complete control over their room comfort, knows when you're in the room and retains your temperature preferences for when you return.
This is not the Grand Hyatt Atlanta's first innovation. The 439-room property, operated by Hyatt Hotels Corporation and owned by Host Hotels, won the 2017 Mayor of Atlanta's Award for Water Conservation. In 2014 it won the Good Earth Keeping Award in the Large Property category from the American Hotel & Lodging Association for its solar energy use.
While Grand Hyatt Atlanta is focused on reducing environmental impact, they're using the latest building technologies to keep guests happy noted Director of Engineering Wes Shirley: “We installed the INNCOM Energy Management System in January to underscore that we want our guests to have the most comfortable experience possible &endash; and the Honeywell system delivers that. Our guests are well-traveled and expect a trouble-free stay. Our priority is to give them a perfect hotel experience.”
Hundreds of hotels and resorts use the INNCOM INNcontrol3 total room management system to monitor sensors on guest room environmental equipment. When its sensors detect problems, the system automatically notifies property engineers, helping hotel staff proactively address maintenance before the guest is aware of any issues.
“Home away from home should be perfect,” said Thurman Melson, vice president and general manager of commercial building products, Honeywell Home and Building Technologies. “Advanced connected building technologies like INNCOM are giving property owners and managers more insight than ever before, and delivering better controls to meet the needs of their occupants and guests in smart ways.”
Read a case study about the Grand Hyatt Atlanta here.