Honeywell Aerospace (NYSE: HON) released two new
— Pilot Gateway and My-Maintainer — and updates to MyGDC and Direct Access to enhance efficiency for pilots, maintainers and operators. Whether it’s a pilot who needs the latest avionics manual, maintenance personnel who will benefit from instant parts information or an operator who needs flight planning services, Honeywell is placing even more emphasis on the customer experience and support throughout all phases of a flight. “People are accustomed to having information at their fingertips through wireless personal electronic devices, and this is no different whether they are on the ground or in the air,” said Michael Edmonds, vice president of Marketing and Product Management, Honeywell Aerospace. “Honeywell develops and offers innovative services to ensure anyone involved in flying has easy access to the information they need, when they need it, to enhance efficiency and safety.”
The newly launched Pilot Gateway
and mobile app is designed by pilots for pilots to provide easy access to Honeywell training materials, manuals, videos and other resources. Pilots can select the make and model of an aircraft to access Honeywell-related information for the specific platform they operate. Users will also be able to quickly submit questions and feedback to the flight technical services team and aerospace technical support.Honeywell engaged members of its Global Customer Committee to provide pilot input, testing and validation throughout the development process to ensure the optimal user experience. Pilots serving on the Global Customer Committee working group have shaped the interface, organization and content selection process to ensure the new app meets operators’ needs. The intuitive app can be used on iOS and Android devices and can be downloaded for free at the Apple iTunes and Google Play stores.
This new mobile app will allow maintenance personnel to wirelessly access information at the gate and perform fault analysis from data stored on the aircraft through Honeywell’s Data LAN Management Unit Wireless (DLMU-w) system. The app provides personnel with mobility and increased usability for remote maintenance, and ensures that only approved and certified devices can use the app in conjunction with the DLMU-w. It will also log fault history and allow users to compare similar faults for ease of troubleshooting. My-Maintainer improves maintenance cycles and cuts downtime to make work easier for the maintainer and reduce cost for operators. The first release of My-Maintainer will be available for iOS devices in the first quarter of 2015 and will support all existing Primus Epic-based platforms. Further releases are aimed at providing a complete and secure remote maintenance experience for operators replacing their current Remote Terminal wired laptops.
MyGDC Version 3.1
app has undergone a major update to bring new services from Honeywell’s Global Data Center (GDC) to business aviation pilots, while continuing to provide worldwide flight planning for users. MyGDC is optimized for iOS 8 and adds new updates such as:- 3-D mapping engine integration, allowing high-performance graphical viewing of route of flight, airspace and weather information- Integration of U.S. Digital IFR Enroute Charts (High/Low) and VFR Sectional map layers for flight planning and route visualization- Graphical representation of SIGMET, Special Use Airspace and Temporary Flight RestrictionsThe MyGDC app syncs all of this information with the GDC servers over a cellular or Wi-Fi connection and provides pilots with quick views of critical data on an iPad. It also offers the option to download a customized PDF “Trip Kit” of the full flight plan for viewing in non-connected environments. The latest version of MyGDC is available for download at the Apple iTunes store.
Direct Access Version 4.0
Version 4.0 of the Direct Access app provides business aircraft pilots and flight departments with easy access to Honeywell’s customer support. The update improves the user interface and site navigation. The Direct Access app now automatically saves and displays form information about aircraft on ground (AOG), allowing users to quickly edit data the next time an AOG situation occurs. Information for customer service managers assigned to channel partners was also added to support Honeywell’s authorized service centers.The app was first launched in 2013 to give business aviation customers direct access to Honeywell tech, business, parts and sales support; the closest dealers and service centers; the AOG desk; and other valuable resources. The app can be downloaded for free at the Apple iTunes and Google Play stores.The new apps will be demonstrated at NBAA Business Aviation Convention & Exhibition (NBAA2014) at the Orange County Convention Center in Orlando from Oct. 21-23. Please visit the Honeywell booth 2000 in the South Hall to learn more.
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Honeywell Aerospace products and services are found on virtually every commercial, defense and space aircraft, and its turbochargers are used by nearly every automaker and truck manufacturer around the world. The Aerospace business unit develops innovative solutions for more fuel-efficient automobiles and airplanes, more direct and on-time flights, safer flying and runway traffic, along with aircraft engines, cockpit and cabin electronics, wireless connectivity services, logistics, and more. The business delivers safer, faster, and more efficient and comfortable transportation-related experiences worldwide. For more information, visit
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Gwennie CheungHoneywell Aerospace(646) 589-1741gwennie.cheung@Honeywell.com