Honeywell User Experience (HUE)
Solutions that are easier to use, more intuitive and more productive
The Honeywell User Experience (HUE) is one of our key process initiatives that helps us best understand the needs of our customers, installers, maintainers, channel partners, and employees and design intuitive, desirable, differentiated and value-add products and services that meet those needs. We aspire to be the Apple of the industrial sector with intuitive easy to use, easy to install, and easy to repair products that delight the users. HUE also relates to our employees’ experience every day. We believe that HUE gives us a competitive advantage to continuously outperform in the markets we serve and drives growth in regions around the world.
Doing HUE right means we implement it at the front end of the process to get our products to market both right and fast. We begin with observing how people actually use our products, services or even internal processes, and then identify ways to make it easier and more intuitive to be doing business with Honeywell.
By asking “how can I make this easier or more valuable for the customer” in everything we do, we strive to create memorable experiences that lead to greater end user satisfaction, that in turn equates to higher value solutions and more customer loyalty. We focus on developing products that maximize usability, designing interfaces that are easy to understand, and improving worker safety and efficiency.