This error message can occur while attempting to send or receive an encrypted email message. The message occurs because the PKI 2 HON Public Identity certificate on the device has not been provisioned and configured to your Microsoft Outlook email client on the device that received the error message.
To resolve this issue:
- Navigate to the PKI 2 website using the device where the error occurred.
- Click Step 2 to open the PKI 2 Secure Email (encryption) Standard End-User Guide.
- Follow all the steps in that document to provision the HON Public Identity certificate to your device and guide you through the Outlook Configuration steps.
The steps above will enable your new certificate for use with encryption. If you have previously enrolled for the certificate from a different device, this process will simply download a copy of the current valid certificate, not provision a new certificate.
If problems do continue, please contact the Honeywell Service Desk.