What you will learn in this article:
- Where your property stands today - identify how your current building systems, guest technologies, and operational processes measure up against industry benchmarks for connected, efficient hotels
- Opportunities to improve efficiency and experience - discover where smart automation, integrated controls, or data-driven insights can enhance guest comfort, reduce energy costs, and streamline staff operations
- Steps to future-ready your hotel – get clear, actionable recommendations to modernize your property – from foundational upgrades to scalable technologies that prepare your hotel for what’s next
Hospitality is moving fast. Today’s guests expect more than friendly service – they want personalized comfort, seamless technology, and safety they can trust. Hotel managers are challenged to deliver all this while improving efficiency and meeting sustainability goals.
A smart first step is to assess where your property stands today. By identifying strengths and gaps, you can build a building automation strategy for modernizing operations.
Here are four areas to evaluate for future-proofing your hotel and enhancing guest experiences:
1. Personalized Guest Experiences
From automated guestroom lighting and temperature to mobile check-in and keyless entry, personalization sets the tone for a memorable stay. Modern systems can:
- Easily adjust lighting and temperature controls, based on guest preferences
- Remember preferences for returning guests
- Let guests control their environment through an app or voice commands
Why it matters: Research shows that nearly 73% of travelers prefer to use their mobile device to manage their hotel experience, including checking in and out, paying, ordering food and more.1
2. Safety and Security That Works in the Background
Guests want to feel secure without being disrupted. With connected systems, you can:
- Control access to private areas seamlessly
- Provide real-time alerts for emergencies
- Monitor activity across the property with discreet surveillance
Why it matters: Hotels with comprehensive security measures, including surveillance systems and access control, have reported a 62% reduction in security incidents.2
3. Operational Efficiency To Empower Your Staff
Automation can free your teams from tedious tasks, allowing them to focus on what truly matters – your guests. Key features include:
- Centralized monitoring of HVAC, lighting, and alarms
- Predictive maintenance alerts to avoid breakdowns
- Streamlined workflows that coordinate housekeeping and service requests
Why it matters: 93% of hotel managers report enhanced operational performance after implementing automation measures.3
4. Sustainability That Guests and Owners Value
Smart energy management systems track usage, optimize demand, and reduce waste across your property. Benefits include:
- Occupancy-based control of HVAC and lighting
- Real-time analytics on energy and water use
- ESG-friendly reporting for corporate accountability
Why it matters: Over 30% of hotel rooms in the U.S. are often unrented. And even when rented, guestrooms are often left unoccupied throughout much of the day, leaving hotel rooms unoccupied almost as often as they are occupied.4
The Bottom Line
A modern hotel doesn’t just offer comfort and safety – it’s also about efficiency and sustainability, all thanks to connected and automated systems.
Ready to see where your hotel stands? Get your free Smart Hotel Readiness Checklist today.
Our interactive checklist helps you score your hotel’s readiness in all four areas and identify the biggest opportunities for improvement.
Download your copy now and pave the way to a smarter, more profitable property.
1 Hospitality in 2025: Automated, Intelligent... and More Personal, Oracle Hospitality
2 11 Crucial Stats in Hotel Security, Safety Zone Security
3 Top Strategies for Implementing Automation in Hotel Operations, MARA Solutions
