Honeywell Building Technologies Launches Next-Generation Digital Tools To Meet Evolving Customer Needs
- New learning system enhances customer training experience across product categories
- New eCommerce portal improves buying process with personalized, real-time information
February 22, 2021
ATLANTA – February 18, 2021 – Honeywell (NYSE: HON), a global leader in connected buildings, today unveiled two virtual platforms designed to improve its customer experience touchpoints and better meet customers’ needs. The platforms, My Honeywell Buildings University, a new online learning management system to expand customer training, and MyBuildings. Honeywell.com, a new eCommerce portal that delivers a more seamless purchasing journey, are focused on the channel partner audience including distributors, system integrators and commercial customers.
“We’re creating an end-to-end digital ecosystem with the aim to make it easier for our customers and channel partners to do business with Honeywell,” said Andy Kupsco, vice president of customer experience for Honeywell Building Technologies. “These new tools are the first capabilities in our new digital, customer-centric experience focused on providing better product education and training as well as simplifying the buying process. We’ve worked hard to deliver comprehensive, personalized and easy-to-use platforms that answer our customers’ most pressing needs.”
My Honeywell Buildings University – Enhancing the customer training experience
MyHoneywellBuildingsUniversity.com helps customers develop skills and gain knowledge associated with Honeywell Fire, Security and Building Management System (BMS) products. The interactive online learning platform offers unprecedented access to Honeywell’s industry expertise and certified training courses through a curated library of on-demand content that delivers recommendations tailored to the individual customer.
Customers can browse a global catalogue of training modules, access on-demand training and self-help videos, register for instructor-led sessions and review training history. The platform provides users with more visibility into the breadth of Honeywell’s training resources and control of their individual training journey.
On My Honeywell Buildings University, customers can:
- Navigate by product or solution through an intuitive user experience
- Enroll in instructor-led courses
- Access to an expanded library of on-demand content
- Earn product certifications
- Log on to an ever-growing library of Honeywell-backed content
My Honeywell Buildings University currently supports 20 Honeywell brands and offers more than 700 hours of on-demand content, includes more than 200 instructor-led courses, and is accessible for customers on any device, in any location and at any time.
MyBuildings.Honeywell.com – Simplifying the customer buying experience
MyBuildings.Honeywell.com is a new eCommerce portal that provides customers with a more direct buying process through access to holistic, real-time information. The platform is easy for customers to use, customize and access, and streamlines the end-to-end purchasing journey so they have more time to focus on driving business value.
The one-stop portal allows customers to browse products from the Honeywell product catalogue, check pricing and availability, place an order, check the latest order and shipment status, as well as submit and track support cases. Each customer will have a personalized dashboard with real-time information. Once users are registered on the platform, they will have the opportunity to establish accounts for other members of their team and even control information access on individual accounts.
Key features include:
- Complete product details and specifications
- Detailed product pricing, availability and inventory
- Customizable KPI dashboard
- Accurate order placement and tracking
- Simple returns and support
The platforms are currently available to North American distributors that sell Honeywell Fire, Security and BMS products, and then open to other markets and customers globally. It will grow to include the entire Honeywell Building Technologies value chain. New features and functionalities, such as self-serve tech support capabilities and knowledge-based articles, will be added later this year.
About Honeywell Building Technologies
Honeywell Building Technologies (HBT) is a global business with more than 18,000 employees. HBT creates products, software and technologies found in more than 10 million buildings worldwide. Commercial building owners and operators use our technologies to help create safe, energy efficient, sustainable and productive facilities. For more news and information on Honeywell Building Technologies, visit http://www.honeywell.com/newsroom.
Honeywell (www.honeywell.com) is a Fortune 100 technology company that delivers industry specific solutions that include aerospace products and services; control technologies for buildings and industry; and performance materials globally. Our technologies help aircraft, buildings, manufacturing plants, supply chains, and workers become more connected to make our world smarter, safer, and more sustainable. For more news and information on Honeywell, please visit www.honeywell.com/newsroom.