Our solutions can help support customers with their compliance of 21 CFR Part 11 and EU Annex 11. Reach out to your Customer Success Manager or Support Representative for the related product documentation for:
- TrackWise®
- TrackWise Digital®
Commitment to compliance
We are committed to protecting customer data
Certifications, Standards and Regulations
We are committed to safeguarding your cloud data with internal security controls and providing the resources that help you to move forward with confidence.
Sparta Systems Inc. is ISO 9001:2015 certified.
Sparta Systems has Achieved SOC 2 Type II Certification
- Sparta Systems SOC Type II Attestation Letter
- Sparta Systems Full SOC 2 Type II Report – Please contact your Customer Success Manager or Support Representative for this report.
We support for GDPR compliance, the legal framework that sets guidelines for the collection and processing of personal information from individuals who live in the European Union (EU).
For our TrackWise Digital customers:
The Salesforce status site provides real time service availability and performance of the Salesforce platform. Check Salesforce System Status
Our status site provides real time service availability and performance of our solutions. Check System Status
The Business Continuity Plan (BCP) is to prepare to continue its operations in the event of extended service outages caused by factors beyond our control (e.g., natural disasters, man-made events), and to ensure we can restore defined services in a defined time frame.
A data protection addendum (DPA) is a legal document signed by the controller and the processor either in written or in electronic form, the purpose of which is to regulate the terms and conditions of personal data processing. Our DPAs are tailored to our solutions. If you would like to submit a request for a DPA, please contact us at dl-hcssspartaprivacy@honeywell.com.
Manage the expectations of the two parties involved from the perspective of the quality of the work and the compliance with applicable regulations. Please contact your Account Executive or Customer Success Manager for the relevant Quality Agreements.
TrackWise Digital® Quality Agreement
- EU Based Customers
- Non-EU Based Customers
TrackWise® Quality Agreement
- EU Based Customers
- Non-EU Based Customers
Compliance support
Compliance department has five areas of responsibility—identification, prevention, monitoring and detection, resolution, and advisory. Our compliance department identifies risks that an organization faces and advises on how to avoid or address them.
Customer audit and questionnaire requests
An existing customer may request an audit or questionnaire to be completed of Honeywell Technologes as it relates to the products used by the customer under its license agreement. Access the form in the Community portal.
