Users who request access to the eCommerce portal will be able to view their account-specific pricing, keep track of frequently purchased products with the favorite feature, place orders, track shipments, view previous order details and sign up for order status notifications.
eCommerce Portal FAQ
- General registration + Access
- Placing an order
- Order management
- FAQs
Customers can register for access to the Honeywell Technologies Portal by going to honeywell.com, clicking sign in, navigate to Process Technology, then selecting Create the Account. Complete the form and allow 1 to 2 business days for account verification.
After the Portal Account request has been approved, customers should login to their account by navigating to honeywell.com, clicking on Sign in > Sign in to Process Technology > Account to see the application tiles that are available to you. Scroll down to identify the eCommerce tile and click the Request button next to it. Customer Care team will be notified and review your access based on your account and your role. You will be notified via email once your access has been granted.
From the Sign In page, click the link for Forgot Password. Enter your Username/Email then check your mailbox and follow the instructions to reset your password.
First time users will need to match their profile to their company’s account. Once you have activated your account successfully, we will link your profile to an account:
a. If your business email domain matches our records, an “Account Match” window will automatically pop-up when you sign in and you will be able to select your account/location.
b. If your account wasn’t matched, please reach out to PTDigital@honeywell.com and provide your account name/number that needs to be associated with your web account.
Only customers who are authorized by their organization to place online orders may request access to the Online Ordering application for eCommerce. These requests must be approved by a Honeywell Portal Administrator. An individual’s access can be revoked if Honeywell determines that a user should not be authorized to place online orders.
Option A: Use the search option on top of the portal(magnifying glass) to find products. The search bar makes it easy for you to find products by product number, product name, and product description.
Option B: Navigating by Solutions on the top of the page, select Businesses and next the Products button and this will open the list of product categories. You can navigate the list until you find the desired product(s).
1. You can use the Quick Order feature. After logging in, click on your username on the top right corner, locate Quick Order button on the menu. On the Quick Order page, you will have an option on the right-hand side to Add Items. This section will allow you to Add Multiple items by putting one or more product number(s) into the search field separated by a comma (,), and click the "Add Products" button (i.e.: 55886525, 1485555, 5544141255...). If you are looking for a product with sizes, don't forget to include the size in the search field, otherwise the correct product will not be found (i.e.: 2100250-06, 4506000-s...).
2. You can add items from a file by uploading a document with the product number(s) and quantities. This file must be a text file in the CSV format. The text file should list the product number(s) followed by a comma and then the quantity--one product per line. The maximum file size is 10.00kb. You can download the template by clicking the Download Template button.
Fill your cart with the products you’d like to order or use the Quick Order feature to populate your cart then start the checkout process.
1. From the product page, add your desired product(s) to the cart.
2. Review your cart to ensure that you have the right products and quantities selected. Then click checkout.
3. Complete the checkout process by filling in all required fields that are indicated with an asterisk (*). Note: only purchase orders are currently accepted through Process Technology’s commerce portal.
4. Next, add shipping instructions and marks / labeling information during checkout. TIP: under “Required Shipping Docs”, request any additional documents needed with your purchase such as Certificate of Analysis, etc.
5. Agree to the Terms and Conditions. This will enable the Place my Order option.
6. Finally, select Place My Order to complete your purchase.
You should be able to browse the entire portfolio in the eCommerce portal. If you encounter any issues, please reach out to PTDigital@honeywell.com support team.
Currently only orders with a Purchase Order Number are allowed to be placed on the eCommerce portal.
Yes. After placing an order, you will be able to review your order history under the Order Management section. Select an order by clicking the respective Sales Order number. At the top of the page, you will see an option to Reorder. The same products will be added to your cart. Complete the checkout process as described above.
In case you have Products saved to Favorites, you can go from the menu, select Favorites and add the products to your Cart.
1. You can manage your Ship-To addresses during checkout by selecting the Choose from Address Book option, choosing an existing address on file or click the Add New Address button to request a new Ship-To address.
2. You can request a new Ship-To address by selecting your account name, go to Address Book and select Add New Ship to Address option
When you are logged into the Honeywell Technologies Portal, select the drop-down menu from your account name and select Order Management
Within Order Management, you can filter by the following options to easily find the order you are looking for: All Orders, Purchase Order Number, Status, Invoice Number, Status, Date Range
Navigate to Order Management and click the Sales Order Number that you would like to download related information for. Here, on the Order Details page, you can click the active links under MSDS and Attached Documents to download. Active links will be highlighted in blue.
On the Order Management page, the column named Status will show you how your order progresses through the system. i.e. Completely Shipped, In Progress, Order Pending, Partially Shipped, Preparing Shipment, Scheduled.
On the Sales Order details page, you will find a more detailed view regarding the status of your order and how it is progressing.
For issues regarding the portal, please contact https://c3.honeywell.com/Honeywell-Contact.html or send an email to PTDigital@honeywell.com support team.
Use the Honeywell Chatbot Assistant to get updates on your order status, submit a service request or get answers to FAQs
